We're building a home for the world's active community
ActivePlace Pty Ltd ACN 637 528 851 (ActivePlace,we, us, our) is committed to complying with applicable privacy laws in relation to the personal information that we collect in the course of running our business. Where applicable privacy laws provide for exceptions or exemptions, we may rely on those exceptions or exemptions in our information handling practices.
In this document:
“APPs” means the Australia Privacy Principles set out in the Privacy Act;
“personal information” has the meaning set out in the Privacy Act, and (in summary) means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or otherwise;
“Privacy Act” means the Privacy Act 1988 (Cth);
“sensitive information” has the meaning set out in the Privacy Act, and includes certain specific types of personal information such as health information, and information about a person’s racial or ethnic origin, sexual orientation, religious beliefs or affiliations and criminal record; and
How we collect your personal information
We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:
when you create or are allocated login credentials to an account on our Website
when you make an inquiry or order in relation to our goods or services or those of Subscribers, including through our Website
when you upload content to or interact (in an identifiable manner) with our Website or our social media pages
in administering and performing any contracts with service providers
in administering and performing any contracts with you or a business you represent
when you contact us via telephone or other means
from correspondence (whether in writing or electronically)
through any mobile applications provided by our organisation.
while conducting customer satisfaction and market research surveys
when administering any of our services; and
as otherwise required to manage our business.
However, in certain cases we may collect personal information from publicly available sources and third parties, such as suppliers, recruitment agencies, your employers, contractors, our clients, business partners.
If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information
Types of personal information we collect
The types of personal information we collect about you depends on the circumstances in which the information is collected. The type of personal information we may collect can include (but is not limited to) your full name, postal address, email address, phone numbers, gender, date of birth, information related directly about your active life (i.e. how often you are active weekly), credit card/payment details, and billing information.
With regard to users of the Website, we may also collect information you provide in your profile and in your interactions with the Website and our social media pages, such as the content you post, upload or view, the advertisements and advertisers you interact with, the searches you conduct on the Website, your personal preferences, and the people and businesses you connect with
If you are an individual contractor to us, we may also collect information relevant to your engagement with us including qualifications, length of engagement, resume, current and former employment details, pay rate and salary, bank details, feedback from supervisors, training records and logs of your usage of our equipment (e.g. phones, computers and vehicles).
If we have or in the future make available any mobile applications for you to download and use, we may:
record details of your device details and operating systems; and
if you have provided us with permission to access your device location when using our app, we may collect information about your geographical location.
We only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act. If you do provide sensitive information to us for any reason (for example, if you provide us with information about a disability you have), you consent to us collecting that information and to us using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.
In addition to the types of personal information identified above, we may collect personal information as otherwise permitted or required by law.
Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.
Our purposes for handling your personal information
As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances. The purposes for which we use and disclose your personal information will depend on the circumstances in which we collect it. Whenever practical we endeavor to inform you why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal information.
We may use or disclose your personal information:
for the purposes for which we collected it (and related purposes which would be reasonably expected by you).
for other purposes to which you have consented; and
as otherwise authorised or required by law.
In general, we collect, use and disclose your personal information so that we can do business together and for purposes connected with our business operations.
Some of the specific purposes for which we collect, hold, use and disclose personal information are as follows:
to operate the Website, which allows users to connect with each other and (among other things) share information via direct messaging and post information to open forums on the platform;
we may send you push notifications and other electronic communications (including SMS) for purposes including promoting the goods or services of our Subscribers and notifying you of content that may be relevant to you based on your profile and activity on the Website;
where you have provided us with access to your geographical location via any of our mobile applications, we may send you push notifications and other electronic communications (including SMS) relevant to your location for purposes including promoting the goods or services of our Subscribers and notifying you of content that may be of interest to you based on your profile and activity on the Website;
to offer and provide our goods or services to you or to receive goods or services from you;
to advertise and promote the goods or services of our Subscribers and allow you to contact them directly;
to provide you with tax invoices for our goods and services;
to confirm your identity;
to operate our Website;
to facilitate your entry and participation in a competition or trade promotion;
to consider you for a job (whether as an employee or contractor) or other relationships with us;
to optimise and customise the user experience (including content and advertising) for users of the Website and our other websites, social media pages, mobile applications and services;
to protect the security and integrity of the Website and our other websites, mobile applications and services;
to develop and improve our Website and our goods and services;
to contact you (directly or through our service providers and marketing research agencies) to obtain your feedback and to find out your level of satisfaction with our goods and services;
to comply with our legal and regulatory obligations;
to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.
Who we disclose your personal information to
our suppliers, contractors and organisations that provide us with technical and support services;
our related entities (who may use and disclose the information in the same manner we can);
our accountants, insurers, lawyers, auditors and other professional advisers;
any third parties to whom you have directed or permitted us to disclose your personal information (e.g. referees);
any Subscribers or other advertisers to whom you have directed or permitted us to disclose your personal information, for example, to allow them to contact you via the Website; and
in the unlikely event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors.
We may also disclose your personal information in accordance with any consent you give or where disclosure is authorised, compelled or permitted by law.
If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.
If you post information to certain public parts of our Website or to our social media pages, you acknowledge that such information may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.
Protection of personal information
We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas. We use a range of security measures to protect the personal information we hold, including by implementing IT security tools to protect our electronic databases.
We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.
Like most businesses, marketing is important to our continued success. We therefore like to stay in touch with customers and let them know about new offers and opportunities. We may provide you with information about products, services and promotions either from us, or from third parties which may be of interest to you, where:
you have consented to us doing so; or
it is otherwise permitted by law.
You may opt out at any time if you no longer wish to receive direct marketing messages from us. You can make this request by contacting our Privacy Officer, or by following the unsubscribe directions in a marketing message you receive.
We may use third party vendors to show our ads on sites on the Internet and serve these ads based on a user’s prior visits to our Website. We may also use analytics data supplied by these vendors to inform and optimise our ad campaigns based on your prior visits to our Website.
We share aggregated information regarding our users to certain Subscribers and other partners, sometimes for a fee. The information we share will not personally identify you unless you give us permission. This information may include:
providing a Subscriber or advertiser with information how users are engaging with their posts and content on the Website;
providing a User with information directly related to their own engagement and behaviors on the Website;
providing general market data regarding the users of our Website such as general demographic, size and volume of certain interested products and services, and broader user trends and behaviors.
We may engage third parties to aggregate and analyze the data and provide the reports
Accessing and correcting your personal information
You may contact our Privacy Officer (see section 13) to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to the personal information we hold about you.
We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within a reasonable time.
Overseas transfers of personal information
Some of the third parties to whom we disclose personal information may be located outside Australia. The countries in which such third-party recipients are located depend on the circumstances. In the ordinary course of business, we commonly disclose personal information to recipients located in UK, Europe, North America, Asia, New Zealand, South Africa, Canada. Our Subscribers and advertisers may also be located overseas.
From time to time we may also engage an overseas recipient to provide services to us, such as cloud-based storage solutions. Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider.
By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business and agree that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the Australian Privacy Principles, that entity will not be bound by, and you will not be able to seek redress under, the Privacy Act.
We collect information in relation to employees as part of their application and during the course of their employment, either from them or in some cases from third parties such as recruitment agencies. Such information may include contact details, qualifications, resume, current and former employment details, pay rate and salary, bank details, feedback from supervisors, training records and logs of your usage of our equipment (e.g. phones, computers and vehicles).
Under the Privacy Act, personal information about a current or former employee may be held, used or disclosed in any way that is directly connected to the employment relationship. We handle employee information in accordance with legal requirements and our applicable policies in force from time to time.
Resolving personal information concerns
When contacting us please provide as much detail as possible in relation to your question, concern or complaint.
We take all complaints seriously and will respond to your complaint within a reasonable period. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001 Telephone: 1300 363 992
Email: [email protected]
Contact details of Privacy Officer
The contact details for our Privacy Officer are as follows:
Postal address: 57 Tuppen Street, Yarraville, 3013, Victoria
Email: [email protected]
Our Website may contain links to other websites operated by third parties. We make no representations or warranties in relation to privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website. Third party websites are responsible for informing you about their own privacy practices and procedures.
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